ECi FMAudit announces Professional Services offering

ECi Software Solutions (www.ECiSolutions.com), a leader in industry-specific IT solutions, today announced its industry-leading MPS data collection software, FMAudit, has added a new offering: FMAudit Professional Services.

With over 3.6 million devices monitored by more than 126 000 FMAudit Onsite software installations, Professional Services (PS) provides strategic partnerships for both the dealer and reseller communities.

Adding PS to a dealer's portfolio will allow them to focus on core business objectives and solutions. FMAudit Professional Services is designed to assist a newly created MPS provider with established processes to jump-start their business practices. For experienced MPS providers, losing resources and retraining are major issues. The PS program will help these dealers establish best practices to help stabilise resources and strengthen the services provided.

"The FMAudit Professional Services program assists dealers in maximising new business opportunities by using FMAudit tools," said Kevin Tetu, President of FMAudit. "The program's structure is consultative and objective and focuses on areas where resources may not be available to help completely identify missed opportunities."

"This program will benefit all types of FMAudit dealers," added Greg Allen, VP of Operations for FMAudit. "Regardless of whether the dealer is new to managed print or an established reseller, FMAudit Professional Services will help document best practices for any FMAudit module, including service and supply alerts, and data syncs, as well as device reconciliation and cost reduction."

"The FMAudit Professional Services team is wonderful to work with," says Amanda Chiancone, Director of Managed Print Services for LaserCycle USA. "They assessed our business needs to determine best practices and also handled troubleshooting any technical issues. This allowed us to establish company-wide processes to ensure customer satisfaction and to uphold company standards. We are now able to focus on growing our business and winning new clients through the FMAudit Onsite data collection tool."

For more information on FMAudit and its suite of services, visit www.ecodas.co.za.