Johannesburg, 16 Sep 2002
Computer Associates International, Inc. (CA) today announced that its acclaimed Unicenter ServicePlus Service Desk solution has been certified compatible with the Information Technology Infrastructure Library (ITIL) process framework, an emerging worldwide standard for IT service and support. Certification was conferred by Pink Elephant Inc, a leading global resource for ITIL best practices consulting and training, in accordance with its PinkVerify program.
The PinkVerify status confirms that Unicenter ServicePlus Service Desk meets the requirements of four key processes: incident, problem, configuration and change management. By conforming to these standards, CA can assure customers and prospects around the world that its Unicenter ServicePlus Service Desk solution can support world-class best practices in IT support and service.
"With this certification, Computer Associates` ongoing commitment to supporting IT best practices is once again confirmed," said David Ratcliffe, president of Pink Elephant Inc. "With the large number of organisations around the world committed to Unicenter, this designation further cements ITIL standards as the de facto approach for efficient operation of IT service management processes."
CA`s Unicenter ServicePlus Service Desk addresses the most stringent IT service and support requirements. It is complemented by a variety of state-of-the-art companion solutions including Unicenter ServicePlus Knowledge Tools, Unicenter ServicePlus Collaboration Tools and Unicenter ServicePlus Predictive Tools. Together, these tools reduce the cost of support operations and speed service to end-users.
"By deploying CA`s Unicenter ServicePlus Service Desk, AXA Germany has been able to increase the efficiency of critical customer-facing business processes while maintaining ITIL compliance to ensure quality of those processes," said Frank Westermann, project manager, technical architecture at AXA Germany, a worldwide leader in financial protection and wealth management. "CA`s embrace of ITIL standards is therefore crucial to our long-term customer service strategy."
"ITIL best practices as implemented within Unicenter ServicePlus Service Desk empower our customers to optimise their support activities - which, in turn, maximises the return they experience on their technology investments," said Arlen Beylerian, CA`s vice-president of marketing, Unicenter ServicePlus solutions. "In addition to streamlining critical support processes, Unicenter ServicePlus Service Desk offers IT departments a unique set of integrated companion products that result in even greater operational efficiencies and higher technology ROI."
For more information about PinkVerify, visit www.pinkelephant.com.
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