FrontRange HEAT achieves PinkVERIFY status

Issued by Text 100 for FrontRange Solutions
Johannesburg, 18 Jan 2010

FrontRange Solutions, the developer of help desk and service management software for mid-sized and distributed enterprises, today announced that its HEAT version 9.0 help desk solution has achieved PinkVERIFY status and is now compatible with Information Technology Infrastructure Library (ITIL) V3 through Pink Elephant's software certification program.

As a result of the verification process, HEAT has been certified as compatible in eight of the 14 processes outlined in ITIL V3, including Incident, Problem, Knowledge, Change, Service Asset & Configuration, Request Fulfilment, Event and Service Level Management*.

Paul Bornhűtter, general product manager for Africa at FrontRange Solutions, commented: “HEAT offers the most comprehensive set of ITIL-compatible modules at this price point. By combining the HEAT Service & Support, HEAT Self Service, and HEAT Plus Knowledge modules, organisations can quickly and cost-effectively implement a service desk function that will deliver benefit across all business operations.”

Troy DuMoulin, AVP of Product Strategy for Pink Elephant, acknowledges the status of HEAT: “PinkVERIFY was created to help the IT community find software tools that are compatible within an ITIL environment. We put HEAT through a rigorous assessment process to ensure its compatibility. Congratulations to FrontRange for achieving this important status.”

ITIL is the de facto set of best practices for IT service management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardise and simplify IT and related services across their organisation - helping to reduce cost and improve customer service.

Bornhűtterhutter concluded: “We are proud that HEAT has been recognised by Pink Elephant as delivering excellent out-of-the-box functionality, combined with the ability to customise the service desk function to exactly match each organisation's unique requirements.”

For more information on FrontRange HEAT and other service management solutions, please visit http://www.frontrange.com.

* HEAT is compatible with the following ITIL V3 processes: Incident, Problem, Knowledge, Request Fulfilment, Change, Service Asset & Configuration, Service Level Management, Event.

FrontRange Solutions

FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC life cycle management. More than 150 000 organisations, including some of the world's best-known brands, use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit http://www.frontrange.comor follow 'FrontRangeSols' on Twitter.

Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience - more than any other service provider. Operating through many offices across the globe, the company is the world's number one provider of ITIL and ITSM conferences, education and consulting services. To date, more than 200 000 IT professionals have benefited from Pink Elephant's expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit http://www.pinkelephant.com.

ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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FrontRange HEAT achieves PinkVERIFY status

Organisations benefit from out-of-the-box advanced service management functionality.