New accidental damage product offering launched in SA
In a world first, Tarsus Technologies, southern Africa's leading value-add IT hardware distributor, has announced the availability of a new accidental damage product designed to change the way notebooks and desktops are sold in South Africa.
The new product offering, known as Tarsus Accident Guard (TAG), is available exclusively with products purchased from Tarsus Technologies.
Following detailed research into the warranty requirements of resellers and their corporate and end-user customer bases, it became evident that the levels of frustration regarding traditional warranties not covering customer-induced damage or the effects of virus attacks have been rising steadily over the past few years.
Tarsus has launched TAG to complement the existing vendor warranties, which will ensure the majority of notebooks and desktops sold by Tarsus will not only be covered by the normal manufacturers' warranties, but will now be fully covered in the case of accidental damage. In addition to this, Tarsus has included a contribution towards dealing with the effects of a virus attack as well as ID theft.
“With an increasing number of devices being targeted for corporate espionage and cyber crime, which obviously includes the effects of ID theft, TAG also pays out towards the cost of the legal fees associated with recovering from identity theft, and damage to hardware and software as a direct result of virus attack, which is a world first,” says Tarsus CEO Pierre Spies.
“It's a solution that we believe is truly unique in the local market and one that will equip Tarsus-loyal resellers with a competitive advantage that will be difficult to match,” he continues.
Tarsus Accident Guard allows users to extend the manufacturer's warranty on a notebook and desktop to provide genuine peace-of-mind in the real world, and not just the usual cover for manufacturers' faults,” says Spies. “Further to this, the cover can be purchased upfront for up to two years - another world first.
“For complete peace-of-mind, nothing comes close to this in terms of value for money,” he says. “In essence, if your warranty doesn't cover it, Tarsus will... simple as that,” Spies enthuses.
Spies says the solution is currently only available to customers in the South African market, and is limited to desktop, notebook and tablet hardware. However, Tarsus' long-term strategy is to extend the solution into sub-Saharan Africa and across all manner of technology infrastructure.
“TAG is a result of a match-up between southern Africa's largest IT distributor and the world's largest insurer,” explains Channel Risk Management managing director Lars Forssman. “Based on Tarsus' vast economies of scale, we were able to successfully negotiate the widest possible cover at the lowest rates available anywhere - so low, in fact, that the deal had to be rubber-stamped at the insurer's highest level in New York.
“We believe that Tarsus Accident Guard is one of the most significant IT channel innovations in many years. It is the end result of our company's desire to ensure that our customers and partners alike benefit from our drive to provide them with a competitive advantage,” concludes Spies.