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Cell C makes sure it complies with ICASA regulations

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 20 Dec 2018
Cell C CEO Jose Dos Santos.
Cell C CEO Jose Dos Santos.

Cell C is now "fully compliant with the End-User and Subscriber Service Charter regulations", the mobile operator announced in a statement on Thursday.

"We are proud to have completed these complex and costly developments in a manner that is beneficial to our customers and in record time and well before the deadline," says Cell C CEO, Jose Dos Santos.

Cell C's announcement comes hot on the heels of MTN's statement that it is implementing phase one of the new data rules as required by the Independent Communications Authority of South Africa (ICASA).

Last month, ICASA said new data expiry regulations will come into effect on 28 February 2019, following a settlement with Cell C and MTN on the implementation of the rules.

According to telecoms regulator, the "regulations provide much needed relief to consumers by prescribing minimum standards of service in terms of which licensees are compelled to allow data roll-over, data transfer, usage notifications and most importantly to cease the automatic charging of out-of-bundle rates".

Cell C says it has since prioritised the implementation of these requirements to ensure it is compliant and customers benefit from new and enhanced services.

"Last month, Cell C unveiled its spend control service, allowing Cell C customers to completely control their out-of-bundle spend. This service goes above and beyond the data requirement in the regulations; with Cell C offering granular out-of-bundle spend control across voice, data and SMS for all its customers through USSD, Cell C app and online portal channels.

"At the same time the company also introduced its enhanced notifications services, offering customers clear and timely notices as bundles are being depleted. Customers now receive notifications at 20%, 50%, 80% and 100% depletion intervals. More than that, customers can also track bundle depletion and balances instantaneously through the Cell C app."

According to the mobile network operator, it will make the final two services under the requirements available to customers this weekend.

Dos Santos notes: "Customers will not pay a cent to transfer their data to friends or family on the Cell C network. While customers have always had the option on the Cell C network to transfer data, we know they will be pleased with how this service has been enhanced.

"Cell C has pulled out all the stops to ensure that we are not only compliant with the regulations, but that customers will benefit from these changes. We are proud to be able to have done it all well before the deadline."

The company reveals it has already embarked on an educational drive that will run until the end of February to ensure customers are informed of the new benefits.

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