MercyAscot puts data at the heart of operations, improves patient care with Qlik

MercyAscot leverages data-driven insights to improve patient care, drive efficiencies and make better business decisions.

Read time 4min 10sec

Qlik, a leader in visual analytics, today announced that MercyAscot, one of New Zealand's largest private hospital providers, is leveraging the Qlik visual analytics platform to improve the quality of patient care.

By effectively visualising and analysing data, MercyAscot now has a more accurate view of where operational efficiency improvements can be made throughout the organisation so that patients' needs can be better served across each of its sites: Epsom, Remuera and Takapuna.

For over 100 years, MercyAscot has been committed to providing its patients with an unparalleled and personalised medical service. Today, more than 600 dedicated staff support thousands of surgical procedures annually across MercyAscot's facilities. With patients at the centre of its operations, MercyAscot has continued to invest in cutting-edge technology to ensure they receive the best possible care.

With this in mind, the organisation recognised the need to more effectively leverage the significant volume of data it has collated over the years to improve the delivery of services to its patients. Rather than rely on static reports which were often time-delayed, MercyAscot wanted a system that would allow staff to act more quickly on patient feedback to make quality improvements. In addition, connecting to multiple data sources and systems to see how various departments link together was paramount in being able to drive optimum efficiencies holistically.

Dr Lloyd McCann, Director of Medical Services at MercyAscot, said: "As an organisation, we were data rich, but information poor. We struggled to process our data fast enough to use it effectively across our business functions and knew this had to change."

Leveraging data to drive efficiencies

MercyAscot launched a project to replace its single-view legacy reporting system, with a visual analytics platform that provides self-service access. Specifically, it introduced 12 analytics applications powered by Qlik. By building customised applications designed to support various business functions throughout the organisation, including human resources, operations, finance, quality and patient feedback, MercyAscot has been able to initiate an internal revolution with data. Qlik has enabled MercyAscot to make meaningful data accessible to all staff, encouraging individuals to seek information on operational performance. Insights from areas such as patient feedback have been linked to the platform to drive improvements to patient care, which in turn has motivated staff to immediately take action and make even more improvements.

For example, a custom application MercyAscot created includes the operational efficiency app, designed to support operating room utilisation. The app provides an accurate near real-time view as well as information on cancellations and delays. Previously, it took between six to eight weeks to understand this information and now MercyAscot can do this in near real-time and make more timely decisions to enhance operating room throughput.

Dr McCann said: "Data and information were secondary considerations; it was cumbersome and did not provide insights that were impactful or actionable. With Qlik, we can now see the whole picture when it comes to our data, which has truly changed the perception of the value of data within our organisation. Our people are now interested in the data; openly discussing the numbers and improvements that can be made. As a result, we have become more pragmatic; using our data to validate our objectives, which enables us to make business decisions that reflect both the demands of our patients and needs of our staff."

Partnering for success

MercyAscot worked closely with Qlik partner Acumen BI to set up and customise applications for one of the most advanced analytics deployments in the healthcare sector in New Zealand. Dr McCann said: "During our competitive tender process, we were looking for a partner that would truly support us on this journey, providing the right level of support to ensure the project was a success. Acumen BI's attitude, knowledge of the product and willingness to work together long-term, were significant factors in our choice to deploy Qlik."

"Hospitals across the board are feeling the pinch to make the most of their resources by driving efficiencies and improving customer care. Most of them are sitting on huge volumes of data that hold the key to driving effective change - and MercyAscot was no exception," said Charlie Farah, Director of Market Development for Healthcare and Public Sector at Qlik. "With Qlik and support from Acumen BI, MercyAscot is now poised to understand its data and derive insights that will impact business and patient decision-making."


MercyAscot's heritage goes back over 100 years to when Mercy Hospital started to provide healthcare services to the people of Auckland. It is now one of New Zealand's largest private surgical facilities, with 22 operating theatres, an intensive care unit and coronary care facilities.

* Located in Auckland, MercyAscot operates across three sites: Mercy Hospital in Epsom; Ascot Hospital in Remuera; and its endoscopy clinic in Takapuna on the North Shore.

Every day across all three of its sites, more than 600 dedicated staff provide patients with unparalleled personalised service. While every year, together with committed specialists of the highest calibre, it treats many thousands of patients, each patient is treated as an individual.


Qlik is the leading visual analytics platform and the pioneer of user-driven business intelligence. Its portfolio of cloud-based and on-premise solutions meets customers' growing needs, from reporting and self-service visual analysis to guided, embedded and custom analytics, regardless of where data is located. Customers using Qlik Sense, QlikView and Qlik Cloud gain meaning out of information from multiple sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik does business in more than 100 countries with over 40 000 customers globally.

Acumen BI

Acumen BI (New Zealand's only Qlik Elite Partner), is the leading supplier of Qlik Business Intelligence software to healthcare providers. We are an experienced business intelligence consultancy who enjoy working with clients to provide a step change in the way analytics are delivered. With offices in Wellington, Auckland and Dunedin and over 60 Qlik clients, our certified consultants have proven experience in large implementations.

South Africa Qlik Master Reseller

South Africa Qlik Master Reseller (previously known as QlikView SA) has been a member of the EOH group of companies since 1 July 2014, facilitating a great partnership that aims to accelerate growth for Qlik in southern Africa directly or through its specialised partner channel. SA Qlik MR's portfolio of products meets customers' growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics. Over 1 800 customers rely on Qlik solutions to gain meaning out of information from varied sources, exploring the hidden relationships within data that lead to insights that ignite good ideas.

These solutions bridge the gap between traditional BI solutions and inadequate spreadsheet applications. The in-memory associative search technology that Qlik pioneered, pioneered the self-service BI category, allowing users to explore information freely rather than being confined to a predefined path of questions. Appropriate from SME to the largest global enterprise, Qlik's self-service analysis can be deployed with data governance in days or weeks. The platform's app-driven model works with existing BI solutions, offering an immersive mobile and social, collaborative experience. Headquartered in Radnor, Pennsylvania, Qlik does business in more than 100 countries with over 40 000 customers globally. For more information, please visit

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