Moving to Catalina

By Cheryl Otstott

Johannesburg, 04 Nov 2019
Read time 2min 10sec

No, this has not turned into a real estate blog. I am talking mac OS 10.15, otherwise known as Catalina. The mac 10.15 Catalina OS is the newest OS for the Mac and marks the first Apple OS that requires 64-bit apps. The newest operating system for the Apple Mac was released earlier last month, October 2019. Most of the drivers for the new OS have been released and can be found on the support pages for the printers. Please check for the drivers before you upgrade your OS to avoid any printing issues from upgrading with no drivers available. 

To find the newest drivers, navigate to the Xerox Support and Drivers page for your model. Make sure to choose the printer configuration you have, if applicable, and then select the Catalina operating system from the Operating System drop-down menu. Install the driver. 

You may also see updated scan drivers for your multifunction device. If you utilise scanning, update those drivers as well. Most of the new drivers will have a date of October 2019.

If you do not see a driver for your machine, please consult the compatibility document to see if a driver has been or will be created for the model of printer or multifunction device you use. Some drivers are still under consideration and will have a number 3 in the compatibility level column of the document. Check back periodically to see if the new driver has been released.

If the compatibility level column indicates a 2, then no driver is planned for that model printer. Check the Additional Information column of the compatibility document for more information about possible workarounds or limitations of the drivers. For a printer without a driver and no information in the Additional Information column, you can try using a previous version of the driver, for instance, the Mojave driver, though not recommended or supported. Using an earlier version may not afford you all the features or options for your printer.  

Please consider all your peripherals and their compatibility with the new Catalina OS before you upgrade; it may help you to avoid unnecessary frustration. For additional information, you can also reach out to your local support centre or post a question on the Xerox Community Support Forum.    

Bytes Document Solutions

Altron Bytes Document Solutions (BDS) is Africa's leading document management technology and services company and the largest Xerox distributor in the world. It is the authorised Xerox distributor in 26 sub-Saharan countries offering the complete range of Xerox document equipment, software solutions and services. BDS forms part of JSE-listed Allied Electronics Corporation (Altron).

Xerox Corporation

Xerox Corporation is a technology leader that innovates the way the world communicates, connects and works. We understand what’s at the heart of sharing information – and all of the forms it can take. We embrace the integration of paper and digital, the increasing requirement for mobility, and the need for seamless integration between work and personal worlds. Every day, our innovative print technologies and intelligent work solutions help people communicate and work better. Discover more at and follow us on Twitter at @Xerox.

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Altron Bytes Document Solutions Tanya Moodley (011) 928 9111
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