Calix Deployment Enablement Services helping global service providers improve fibre broadband installation quality, customer experience
Calix announced this week that Quadro Communications Cooperative, a Canadian communications service provider (CSP), has partnered with Calix to streamline residential broadband deployments across its growing fibre network. Quadro has leveraged the new Express Premises Installation Package to improve the efficiency and consistency of its Internet, managed WiFi and voice services installations. The package features a preconfigured MobilePRO App solution that provides Quadro field installers with step-by-step guidance, with fast and accurate documentation and validation of premises installation quality.
Previous Calix Deployment Enablement Services customers have reduced the cost of their quality reviews by as much as 86% and eliminated 100% of the truck rolls involved in installation quality checks. Quadro anticipates similarly massive efficiency improvements, as the CSP sees installation quality as instrumental in providing an unparalleled experience for subscribers. That experience is its main differentiation point against competitors, specifically in its current network expansion project – fibre to the home (FTTH). The rural CSP announced its St. Marys project in January of 2019 with a plan to cover the entire area with FTTH within three years.
“Calix Deployment Enablement Services deliver fast, accurate documentation and validation of premises installation quality in real-time, and the Express Premises Installation Package helps them start realising the benefits more quickly,” said John DeHeer, general manager for Quadro Communications Cooperative.
“As we expand our presence in St. Marys and beyond, we can provide exceptional service to thousands of new subscribers, and we already have people clamouring for the upgrade,” said DeHeer. “The Calix MobilePRO app is helping us lead the market on quality through better premises installations and will help us improve how we handle trouble tickets with our subscribers. With the improvements in installation efficiency, we anticipate significant resource savings that we can reinvest in our subscriber experience.”
Based in Kirkton, Ontario, Canada, Quadro has provided communications services for business and residential subscribers for nearly a century. The new Calix Professional Services package helps keep Quadro’s installation timelines on track with real-time sharing of information among field installers, supervisors, project managers and quality engineers. This co-ordination improves the validation and verification processes, minimising installation data errors, lost time, re-trips and rework – all of which would require costly follow-up site visits and can negatively impact subscriber satisfaction. The MobilePRO App generates deployment reports automatically that are easily and remotely accessible to field supervisors.
“Calix Deployment Enablement Services deliver fast, accurate documentation and validation of premises installation quality in real-time, and the Express Premises Installation Package helps them start realising the benefits more quickly,” said Matt Collins, chief marketing officer for Calix. “Tools like the MobilePRO App help agile CSPs like Quadro compete head-on in their markets and expand by differentiating the quality of the services they offer subscribers. That starts with a great installation experience.”
About Calix: Innovative communications service providers rely on Calix platforms to help them master and monetise the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next-generation networks by embracing a DevOps operating model, optimise the subscriber experience by leveraging big data analytics and turn the complexity of the smart, connected home and business into new revenue streams.