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Telkom revises Fair Use Policy for uncapped LTE

Staff Writer
By Staff Writer, ITWeb
Johannesburg, 21 Sept 2016
Telkom says it is willing to release customers impacted by new FUP from their existing contracts - without any penalty.
Telkom says it is willing to release customers impacted by new FUP from their existing contracts - without any penalty.

Telkom has announced revisions to the conditions of its Fair Use Policy (FUP) for uncapped LTE saying it has "listened to its customers". Effective immediately, customers making use of the LTE uncapped product will receive an additional 100GB of full speed data per month.

"This means that customers would have to use in excess of 300GB of data per month before Telkom's FUP will be applied," the company said in a statement.

Telkom has also included an additional 50GB data allocation for peer-to-peer services such as BitTorrent and Skype.

"We are confident that our revised Fair Use Policy offers greater value for our high data usage customers without compromising the connectivity experience of our other customers. In the few instances in which we are forced to apply the FUP, we have ensured that customers still have a fast enough connection to ensure that their service is still usable for the remainder of the month," according to Telkom spokesperson Jacqui O'Sullivan.

In the few instances where customers exceed the data allocation of 300GB Telkom will offer 50GB of data at a reduced speed of 4MBps. Should customers exceed the additional 50GB of data, Telkom will offer another 50GB of data at 2MBps for the remainder of the month.

"A speed of 2Mbps is adequate for standard definition streaming to one screen across popular content streaming providers like Netflix and ShowMax," Telkom says.

Aside from managing usage behaviour, Telkom has also ramped up investment in additional infrastructure to accommodate the growing demand of its LTE service.

"We understand that quality data connectivity is in high demand our new FUP reflects our understanding of this. We have made every effort to ensure that customers receive a quality data experience.

"However, in instances where existing LTE uncapped customers may have requirements beyond what we can cater for on this specific LTE product, we would like to engage these customers on alternate products better suited to their needs. We are also willing to release these customers impacted by the FUP from their existing contracts without any penalty," says O'Sullivan.

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