Achieving better local government efficiency by digitising internal workflows


Johannesburg, 19 Nov 2018
Read time 2min 10sec

Local government all over the world is synonymous with bureaucracy and red tape processes. Think of any municipal government in your city or town and the words "paperwork" and "inefficiencies" come to mind.

Tasks that should take a few minutes take hours to complete and the projects that should take a few weeks end up taking months/years to complete. And sometimes nothing really gets done and the citizens ultimately suffer.

In South Africa, local government inefficiencies are behind many of the country's violent protests. Communities are often dissatisfied with the level of service and responsiveness of their municipalities.

To a large extent, many of the inefficiencies we find in municipalities and other government agencies are due to bottlenecks in their administrative structures and processes. The ripple effect is slow response by leadership in improving internal controls and providing quality service delivery to the people on the ground.

There are successful examples from around the world of local governments that have transformed their systems by digitising and automating their internal workflows. By doing so, they were able to cut down on wasteful expenditure, increase productivity of staff members and improve service delivery significantly.

KDS Direct, a KYOCERA digital workflow solutions provider, believes transforming local government processes should not be a complicated process. With the right technology and commitment from leadership, municipalities can re-invent themselves to become more sustainable, and more citizen-friendly.

The most important objective is to develop simpler, user-friendly services and more efficient workflows as an integral part of the day-to-day operations of the municipality. This will help to save time and money.

With KDS Direct's proposed solution, access to information will always be up-to-the-minute, routine administrative tasks will be performed with greater speed and reliability, and collaboration between municipalities/agencies will be easier and better. This, KDS Direct believes, is the future of efficient governments.

KDS Direct provides the technologies that make it possible to achieve greater efficiency at every level of your organisational processes. Anything from multifunction printers to workflow automation software, you can count on the company's expertise to deliver a solution that meets your requirements.

The success of any organisation is closely linked to the quality of its work, where technology plays a vital role. Local government is no exception!

Contact KDS Direct today and let's help to unlock your organisation's true potential.

Editorial contacts
Page Automation Nadine Girona (+27) 11 574 3020 nadine@pageauto.co.za
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