Digitising the security officer in Africa

Johannesburg, 31 Oct 2018
Read time 2min 40sec
Denis Bensch, CIO of FlowCentric Security Systems
Denis Bensch, CIO of FlowCentric Security Systems

FlowCentric Security Systems, the newest member of the FlowCentric Group, launched its flagship product, Eldir: Digitised Security Officer (DSO), at Microsoft Bryanston on Friday, 26 October 2018.

The Eldir: DSO application is the brainchild of Adriaan Heijns, a well-known professional in the security industry, and ITC industry veteran, Denis Bensch, who leads the Eldir: DSO product development and innovation team. The unique application is built on the battle-tested FlowCentric Processware platform and is designed to address many of the costly challenges faced by security companies.

Assets, contracts and personnel are better managed with Eldir: DSO, concur both directors. The system is built on the powerful process optimisation platform, FlowCentric Processware, and is designed in conjunction with industry specialists to provide a truly remarkable solution to customers in both private and public security industry.

Eldir: DSO helps organisations to save money by enforcing operational efficiency. Inefficiencies can be caused by errors or fraud in time-keeping, attendance, or shift reports, which then lead to excessive payments, legal disputes, and expose the company to numerous other risks, including reputational damage.

The application enables customers to accurately track assets while they are in the field, explains Bensch, CIO of FlowCentric Security Systems. Eldir: DSO also manages qualifications, such as driver's licences and firearm competencies, in a proactive way, ensuring these credentials are accurately recorded and renewed in time.

"Eldir: DSO is completely unique. We have yet to find another product in the market capable of accomplishing all that Eldir: DSO can," states Heijns, CEO of FlowCentric Security Systems.

Heijns explains that with paper or spreadsheet-based systems, it is virtually impossible for an organisation to accurately establish how much each security officer costs the company, how much each officer makes for the company, or how much profit is lost as a result of administrative errors.

Bensch reveals that Eldir: DSO was built on FlowCentric Processware, because the versatile business process management platform is well-suited towards integration with third- party systems.

"Where FlowCentric Processware has traditionally integrated with ERP and other line-of-business solutions, we are now using the platform to integrate with security-related IOT devices. This extension from the cyber world to the physical world provides us with enormous benefits"

"By marrying these two worlds, we can keep track of a security company's most important, and most expensive, resource, the security officer. We should call it IOSO, Internet of Security Officers," grins Bensch.

"In such an enormously competitive industry, early adopters of new technology often take such a huge competitive leap forward that rival companies struggle to catch up," states Bensch.

Not only are these companies able to save money and drive down their rates, but their service delivery improves, and they are able to maintain customer contracts for longer, adds Heijns.

Visit the FlowCentric Security Systems Web site for more information

FlowCentric Security Systems (

FlowCentric Security Systems was formed as a result of a compelling collaboration between security and software experts. The company develops and supports solutions designed to manage the life cycle of all personnel and equipment. FlowCentric Security Systems is the newest member of the FlowCentric Group of companies and is an authorised FlowCentric Technologies ISV Partner.

FlowCentric Technologies (

FlowCentric Technologies develops and supports the digital process automation software, FlowCentric Processware. This proprietary software is used to streamline and automate business operations in numerous industries across the globe. A diverse range of companies, from large corporates to mid-markets, rely on FlowCentric Processware to keep their business running smoothly.

Editorial contacts
FlowCentric Technologies - Premium Heather McDade (+27) 010 020 4488
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