ALE, operating under the Alcatel-Lucent Enterprise brand, has introduced a cloud-based relationship management platform that connects business users, business contacts and systems.
According to ALE, with Rainbow, employees can be more collaborative and productive, reaching beyond corporate boundaries.
Rainbow offers a set of cloud-based services, implemented as an overlay solution with rich features and essential collaborative capabilities, which are easy to deploy and adopt by users and companies, regardless of their existing communications systems, it says.
The first release, Rainbow Essential, is now available as a free unified communications-as-a service offer.
Nicolas Brunel, executive vice president communications business division at ALE, says: "Rainbow provides employees with an innovative way of engaging spontaneously with their entire business community - while IT managers benefit not only from a click-to-deploy app, but also from telecom cost reduction. This will support business' digital transformation with innovative financial and consumption-based business models needed in the new 'as-a-service' economy."
As a communication platform-as-a-service, Rainbow's open architecture offers a set of services that integrate with third party applications and business processes, says ALE.
The company says it is creating open APIs so developers can create custom applications and capabilities, especially for key vertical markets where apps add value to customers' adoption of technology.
"The delivery of business communications is evaporating towards the cloud," says Matthieu Destot, executive vice president and GM of the communications business division at ALE. Businesses want flexible, real-time communications enabling their business processes, and gaining this from the cloud saves on cost and creates a consumption-based use model that makes sense for the customer, the partner and the vendor, he adds.
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