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Nathalie Schooling

Nathalie Schooling

Founder and CEO of nlightencx, an Africa-based customer experience company.

In 2020, she was recognised as a top 150 global thought leader by Survey Sensum, an international CX management platform.

In 2021 and 2023, Schooling was featured in the CX Hall of Fame, which identifies the most inspiring CX thinkers. In 2023, nlightencx was named global CX Agency of the Year.

Articles

4:40

Emerging TechnologiesDec 12, 2023

AI and chatbots: Useful CX tools or nuisance?

When implementing AI and chatbots to connect with customers, there must be a balance of machine intervention and human empathy.

Nathalie Schooling