strategic consultant for call centres and customer service at Merchants.
Sandra Galer is one of Merchantsâ strategic consultants. Starting as a call centre agent, Galer has since held a wide range of operational roles, including setting up and running contact centres for international clients around the globe. With over 20 yearsâ experience in the contact centre environment, Galer is able to bring best practice and a common methodology to Merchantsâ operations. In the role of strategic consultant, Galer brings her practical operational experience to the fore and applies it to clients to set up and enhance their customer service requirements.
Tenure with Merchants: 20 years
Years of customer management experience: 24 years