Articles
The future of the contact centre is about asking questions.
It is prudent to measure the right things in the contact centre, not the easy things.
Data assets need to be where they can drive revenue: at the customer coal face.
Everybody wants customer satisfaction, as long as it's on their own terms.
Articles About Sandra Galer (1)
If applied effectively, analytics will revolutionise the future of customer experience and differentiate services from competitors, says Dimension Data.
