Sandra Galer
4:20
Jul 2, 2013

A different strategy

The future of the contact centre is about asking questions.

4:20
May 27, 2013

Measure for measure

It is prudent to measure the right things in the contact centre, not the easy things.

4:20
Apr 24, 2013

Creating contented customers

Data assets need to be where they can drive revenue: at the customer coal face.

4:20
Mar 26, 2013

No one's listening

Everybody wants customer satisfaction, as long as it's on their own terms.

Sandra Galer
strategic consultant for call centres and customer service at Merchants.

Sandra Galer is one of Merchants’ strategic consultants. Starting as a call centre agent, Galer has since held a wide range of operational roles, including setting up and running contact centres for international clients around the globe. With over 20 years’ experience in the contact centre environment, Galer is able to bring best practice and a common methodology to Merchants’ operations. In the role of strategic consultant, Galer brings her practical operational experience to the fore and applies it to clients to set up and enhance their customer service requirements. Tenure with Merchants: 20 years Years of customer management experience: 24 years