Subscribe
  • Home
  • /
  • Contributors
  • /
  • Dave Paulding

Dave Paulding

regional sales director, UK, Middle East and Africa, for Interactive Intelligence.

With more than 15 years of enterprise software experience, Dave Paulding serves as regional sales director, UK, Middle East and Africa, for Interactive Intelligence. He joined the company in March 2003 and leads the sales operation across SA and the emerging markets in sub-Saharan Africa. He was previously enterprise sales manager for Divine Solutions, a provider of Web-based collaboration and contact centre technology. Paulding held a number of other executive roles at eShare Technologies and Melita International during his career. Recognised as an up-and-coming contact centre industry thought leader, Paulding frequently contributes articles to trade journals and is a regular speaker at industry events.

Articles

4:00

How to adopt customer centricity

Optimising business processes helps to facilitate customer-oriented activities.

4:10

Customer is king

Client centricity must be the driving principle of every customer service strategy.

1:50
TechForumMar 17, 2011

Cloud keeps growing

Functionality is the most important criterion when evaluating a cloud-based communications solution, says Dave Paulding, regional sales director at Interactive Intelligence.

4:30
CXMar 3, 2011

Connecting with customers

Blending e-services and the contact centre provides various channels to communicate with customers.

4:00
TechForumFeb 11, 2011

Get ready for multichannel contact centre

Dave Paulding, Interactive Intelligence`s regional sales director, offers tips for those negotiating the shift to multichannel contact centres.

4:10
CXFeb 4, 2011

Texting talks

SMS is fast becoming a valuable media channel for business.

4:20
CXJan 14, 2011

Setting the record straight

There are many fallacies in the market about hosted contact centre infrastructure solutions.

5:30
CXNov 5, 2010

Not so remote

The use of remote contact centre agents is becoming more commonplace, and the benefits are growing too.

4:50
CXOct 7, 2010

Make contact count

Optimise agent performance in a real-time world to make the contact centre more efficient.

4:50

More than just software

Workforce management needs process definition and organisational consideration.

4:50

More than just software

Workforce management needs process definition and organisational consideration.

4:40
CXJul 30, 2010

Migrating to VOIP

Planning for an IP-oriented infrastructure is crucial when moving over to VOIP.