In order to remain relevant businesses need to develop seamless customer experiences through tracking customer expectations, pain points and trends, says Freshworks.

ITWeb Events spoke to Deon Scheepers, Genesys, about the challenges and future of CX.

Nicolas Blank, Group CEO of NBConsult, speaks to ITWeb Events about its upcoming complimentary Webinar on this topic.

Mimecast's Brian Pinnock will be speaking at ITWeb Governance, Risk and Compliance 2018 about the key things organisations should consider before doing this.

ITWeb events spoke to John Giles of Michalson's, who will be presenting at the ITWeb Governance, Risk and Compliance 2018 event about how an organisation can remain defensible.

Digital currencies and distributed ledgers/blockchains hold substantial value for emerging economies, but what are their implications and how, if at all, will they be regulated?

Third party risk expert at Liberty, Moroke Phajane, will be speaking at ITWeb Governance, Risk and Compliance 2018 on 20 February about how companies can enhance their brand and reputation by making these controls more robust.

Compliance is a burden but also an advantage as the privacy of data subjects improves trust, says ACSA's Portia Simelane.

Raivis Joksts, digital retail payments professional, Tieto, will present at the ITWeb Modernising National and Regional Payment Infrastructures Event in March 2018.

Unlocking the strategic intelligence value of GRC comes from the ability to timeously translate, communicate and transform gained data into effective decisions, says SITA's Mai Moodley.

Using a knowledge caf? for knowledge sharing and exploring new ideas to create open, nonjudgmental environment, says Tobin.

Nerushka Bowan will be facilitating a workshop on this topic at the ITWeb Governance, Risk & Compliance 2018 event in February.