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Articles

3:40
TechForum
Mar 3, 2008

Manual dialling is old hat

Automated outbound dialling significantly improves efficiency and productivity levels, says Dawn Wood, business unit executive at ATIO.

Atio Corporation
2:40
IVR systems
Jan 8, 2008

Enterprises turn to IVR

To reap rewards from the system, companies must understand how interactive voice response works, says Dawn Wood, business unit executive at Atio.

Atio Corporation
2:30
Contact centre
Jun 28, 2007

Contact centres attract business

Choosing the right contact centre solution is a tricky exercise, says Dawn Wood, business executive at Atio.

Atio Corporation
3:40
Contact centre
Jun 26, 2007

Contact centres vital for 2010

At the 2010 World Cup, contact centres will form a crucial point of contact with visitors to SA, says Dawn Wood, business executive at Atio.

Atio Corporation
3:40
CX
Oct 31, 2006

Don't ignore Web interactions

Web interaction is a popular trend internationally, but has been largely ignored by the local market.

Dawn Wood
3:40
Call centres
May 2, 2006

A winning call centre combination

The operation of a successful call centre depends on an intricate interaction between people and technological systems which has, over nearly two decades, evolved considerably, says Dawn Wood, partner manager at Siemens Call Centre Solutions.

Dawn Wood