Articles
Improving customer service operations is a change management process that requires co-ordinated effort across people, processes and technologies, says Milan Kumar, VP of Global Delivery at Nihilent Technologies.
Customer centricity isn't only about providing good client services, but also about providing good expertise right from the notice stage, through the getting method and eventually through the post-purchase method. It's a method supported by putting your client at the core of your business.
The employee of today is presented with countless exciting opportunities and hopping to another organization is a common practice in the workforce.
Predictive analytics help HR leaders to identify which employee requires what type of workshop.
A data warehouse allows investigation of corporate data from several perspectives, uncovering key insights that drive corporate decisions, says Jay Shah, associate VP at Nihilent Technologies.
?Jay Shah, Associate Vice President at Nihilent Technologies, offers insight into data warehouse.
Often referred to as the new Internet by enthusiasts, this technology may cause massive disruption in sectors like finance, says Yogesh Singh, Head, Fintech and Managed Services, Nihilent.
Blockchain is one of the most widely discussed technologies in the recent times and it may cause massive disruption in sectors like finance.
Jay Shah, ERP Practice Head, Nihilent, provides a background of how BI evolved and what can be expected from a BI solution.
BI plays a critical role in providing key insights into the functioning of the organization, to help improve decision making according to Nihilent's Jay Shah.
It was awarded the Silver award for the fastest implementation across Africa for the year 2016.
Nihilent Technologies has been awarded the Silver award for the fastest implementation across Africa for the year 2016 under the SAP Quality awards.