Text messages, it would appear, are the telegrams of the modern age. But if that`s the case, why aren`t these `retrograms` nullifying the need for traditional telegrams?

Innovation, though it is one of the most abused words in the 'biz-speak` of our day, is still possibly the most important contributor to successful business operations. Argos seems to have this lesson down pat.

I`ve received mail sent from the desks of Jeff Bezos and Christo Davel. It could be because I am a unique and beautiful snowflake. On the other hand, it must just be really good CRM.

Could the growing focus on user experience management, grounded in human centred design, be a harbinger of healthier and more sustainable growth for the IT industry?

One look at the DTI`s Web site and it`s clear that the department needs to seriously reconsider its public image.

One of the reasons I`m so optimistic for the future of the Welsh economy is the approach which the National Assembly for Wales is taking to encourage telcos to invest in the country`s communications infrastructure.

The more I see of the Welsh IT industry, the more it feels like I`ve stepped through a time warp, and into a parallel dimension.

A serious imbalance in labour supply and demand means UK businesses are paying the price - in more ways than one.

It`s almost too embarrassing to admit to in public, but I am Microsoft`s ideal customer... or I was, until last week.

It`s that time of year again, and the spirit of commercialism is alive and well. And amid the chaff, an e-commerce site offering the ultimate in customised novelty gifts.

Multimedia messaging has landed, or so they would have you believe.

AITEC Europe launches today, aimed at showcasing African ICT companies in the hope of attracting foreign investment to Africa. Yet there seems to be little or no support from SA`s Department of Trade and Industry.