Articles
Starting with cost reduction and operational efficiency, the BPO sector has evolved into one focused on strategic value creation, and customer experience
To enhance versatility and collaboration, employees should be encouraged to learn about different functions and processes within the organisation.
Articles About Peter Andrew (2)
CCI South Africa establishes a contact centre in KwaZulu-Natal’s biggest township, with plans to grow in the community.
Business process outsourcing firm CCI South Africa plans to add a further 2 500 jobs, doubling the number of career opportunities it has already created in 2023.
