Articles
Putting the building blocks together for a productive self-service solution.
Once customers can access account information and manage their accounts online, enabling online transactions is a logical next step.
Once customers are online and can manage their accounts, enabling online transactions is a logical next step.
Account management queries are a major strain on most corporate contact centres.
Online self-service begins by providing customers with the ability to conduct research about a company's services.
A comprehensive self-service platform allows customers to research, manage, transact and interact online.
The South African government should introduce more electronic self-service options for citizens.