Articles
Either commit to a full-blown Web chat deployment, or don't deploy the solution at all.
In today's customer service world, the phone-based agent is becoming redundant.
Companies need to understand what change management is and the role that employees play, says Johan Jacobs, change manager at Quartet Solutions.
Articles About Johan Jacobs (1)
Companies can save as much as 25% of the cost of looking after customers by going virtual, says Gartner.
