Gys Hyman | Contributor

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Articles

Aug 31, 2005

Customer service drives BPM shift

There is a shift in the drivers that spur business process management (BPM) implementations, with customer service improvement topping the priority list, says Gys Hyman, MD of Ovations.

Ovations Technologies

4:50

Enterprise

Aug 26, 2004

Transforming into a business process enterprise

A fundamental mindset shift is required when transforming a company into a business process enterprise.

Steering BPM beyond conventional delivery

The benefits associated with successful business processes within a company are many and straightforward.

Common problems in a non-business process enterprise

A look at the challenges that could be addressed by becoming a business process enterprise.

Gys Hyman