Shaun Cochrane | Contributor

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Shaun Cochrane

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Dec 2, 2004

Using voice authentication to fight fraud

Voice biometric applications are gaining acceptance because they augment existing security measures, while often improving customer service levels by shortening the authentication process.

The case for VoiceXML

Innovative speech solutions are enabling organisations around the world to develop user-friendly self-service telephony applications.

Introduction to telephony speech technologies

Innovative speech solutions, which offer a natural, friendly, conversational and interactive user experience, are enabling new levels of competitive differentiation by taking advantage of advances in telephony and Internet convergence.

VoiceXML examined

Shaun Cochrane, GM of Intelleca, provides an overview of VoiceXML technology and its uses.

Speech recognition provides new alternative

The maturity of speech recognition technology presents companies with an alternative to dual-tone multi-frequency-driven applications, says Shaun Cochrane, GM of Intelleca.

Intel