The paradox inherent in service management is that the end-user is the only person that can accurately assess the quality of a voice, video or data service, says Eric Jorgenson, continent director, Micromuse.
Micromuse has enhanced integration and visualisation between its Netcool operations management console and Netcool/NeuSecure, the security information and event management solution acquired from GuardedNet in 2005.
A new study sponsored by Micromuse finds that European businesses are unable to deal with the vast amount of data generated from security devices such as firewalls and anti-virus software.
Micromuse will extend Netcool support for managing the Sun Solaris 10 operating system to the Sun x64 platform, expanding its existing support for Solaris 10 on SPARC processor-based systems.
Eyak Technology (EyakTek) has selected Micromuse`s Netcool solutions to provide service management and assurance for next-generation infrastructures as part of a US defence contract.
Return on investment (ROI) means doing more with less, and if this concept could be applied to technology, different and highly successful benefits will be achieved, says Eric Jorgensen, Micromuse continent director for Africa.