Articles
Adopting a more analytical approach to service level management can go a long way to making sure businesses are making the right decisions when managing cost-efficient service levels, says Brent Flint, services executive: Dimension Data MEA.
Paying attention to the challenges and reasons behind project failure will help to avoid these pitfalls.
Migrating to modular IT service management takes careful planning to achieve the best performance.
Effective managed services embed compliance into regular maintenance activities.
Market pressure means companies look for maximum efficiency from their managed services contracts, says Brent Flint, services executive for Dimension Data, MEA.
The "brain drain" has had a considerable impact on South African companies` ability to adequately maintain and support mission critical installations, writes Dimension Data Networking technical services manager Brent Flint.