Return on investment (ROI) means doing more with less, and if this concept could be applied to technology, different and highly successful benefits will be achieved, says Eric Jorgensen, Micromuse continent director for Africa.
Companies are fast identifying the importance of business service management as they evolve their infrastructures to more tightly support business goals, says Eric Jorgensen, Micromuse continent director for Africa.
In this intensely competitive and lucrative market, service level agreements (SLAs) can easily make or break large accounts, says Eric Jorgensen, Micromuse continent director for Africa.
Enterprises and service providers are beginning to transform their infrastructures to comply with legislation, says Eric Jorgensen, continent director at Micromuse.
Suitable business processes and IT controls are needed to meet corporate governance requirements, says Eric Jorgensen, continent director at Micromuse.