Viewpoint: Use customer analytics to outsmart competitors
Customer experience analytics makes every customer touch point a source for a competitive advantage, says COO of Ocular Technologies Ebrahim Dinat.
Viewpoint: All I want this festive season... is my own chatbot!
A well-educated chatbot could be useful this festive season, says Ebrahim Dinat, COO at Ocular Technologies.
Viewpoint: Messaging tools help achieve business results
Messaging is the best customer service conversation channel, says Ebrahim Dinat, COO of Ocular Technologies.