Ebrahim Dinat
2:20
Apr 23, 2018

Viewpoint: Sorry! The chat is over...for now

The Facebook, Cambridge Analytica scandal has dire consequences for contact centres, says Ebrahim Dinat, COO of Ocular Technologies.

2:10
Mar 20, 2018

Viewpoint: Bots shape the Internet

Chatbots are able to provide the real-time, on-demand experience that consumers crave, says Ocular Technologies' Ebrahim Dinat.

2:50

Long live the virtual whiteboard!

Tech tools enable modern workplace collaboration, says Ocular Technologies

2:20
Jan 11, 2018

Viewpoint: Use customer analytics to outsmart competitors

Customer experience analytics makes every customer touch point a source for a competitive advantage, says COO of Ocular Technologies Ebrahim Dinat.

2:40

Key insights from Deloitte's 2017 survey

Customers want businesses to hear them, understand them and appreciate them, according to the Deloitte annual Global Contact Center Survey for 2017, says Ebrahim Dinat, COO at Ocular Technologies.

1:40
Nov 29, 2017

Viewpoint: All I want this festive season... is my own chatbot!

A well-educated chatbot could be useful this festive season, says Ebrahim Dinat, COO at Ocular Technologies.

1:50
Nov 28, 2017

Successful digitisation - a people thing

Companies must create a clear strategy to manage the people element in their business and ensure buy-in on the digital journey, says Ebrahim Dinat, COO of Ocular Technologies.

2:50
Nov 2, 2017

Viewpoint: Chatbots creating a culture of health

Chatbots in medicine are becoming widely adopted, says Ebrahim Dinat, COO at Ocular Technologies.

2:00

Viewpoint: It takes a village to raise a bot

Artificial intelligence is changing the business landscape, says Ebrahim Dinat, COO of Ocular Technologies.

2:30

They're here! Are you ready?

It's time to finally put down the phone and look at different platforms to keep millennials engaged, says Ebrahim Dinat, COO of Ocular Technologies.

2:20
Oct 6, 2017

Viewpoint: Manage your workforce in the cloud

Ebrahim Dinat, COO of Ocular Technologies, explores the current state of the cloud contact centre.

2:40
Sep 21, 2017

Viewpoint: Messaging tools help achieve business results

Messaging is the best customer service conversation channel, says Ebrahim Dinat, COO of Ocular Technologies.