Social media is the domain of the contact centre.

SA must follow India's offshoring example and take its place at the BPO banquet table.

Delivering outsourced services via the cloud is picking up its pace.

Focus on the business and leave peripheral aspects to the experts.

Five questions to ask of a prospective outsourcer.

The contact centre needs to be at the forefront of a customer retention strategy.

A number of criteria should be considered before embarking on outsourcing as an option.

Capability sourcing is beneficial when it's done right, but sometimes, it goes wrong.

Companies should consider outsourcing their 'weaker' business processes.

Many employees shift between jobs to increase their salaries, says Andrew Holden, MD of Bytes Outsource Service.

Outsourcing non-core business activities can result in benefits for companies and shareholders.

As long as it is costlier for companies to execute certain jobs, they will consider outsourcing them.