4:20
Customer experience versus service
Understanding customer behaviour and creating services around client needs will lead to sustainable positive experiences.
3:40
Intensifying reality for customers
Dealing with clients via virtual reality provides a more memorable experience.
5:10
Bursting the bubble
Most referral systems are not based on objective information, and are often linked to the same back-end services.
4:50
Significant customer engagement
Getting to the right person with relevant information is not as simple as it sounds.
4:10
Making sense of cloud TCO
Not all costs are quantifiable or transparent, like the cost of a lack of innovation or access to front-line technologies.
4:40
Flexibility in the cloud
Cloud solutions provide multiple applications and different user profiles to access various levels of functionality.
4:30
Is your cloud solution bullet-proof?
Services will go down at some point, but proactive planning can make the world of difference.