Kevin Hall
4:20
Sep 14, 2017

Customer experience versus service

Understanding customer behaviour and creating services around client needs will lead to sustainable positive experiences.

3:40
Jul 18, 2017

Intensifying reality for customers

Dealing with clients via virtual reality provides a more memorable experience.

5:10
Jul 11, 2017

Bursting the bubble

Most referral systems are not based on objective information, and are often linked to the same back-end services.

4:50
May 17, 2017

Significant customer engagement

Getting to the right person with relevant information is not as simple as it sounds.

4:10
Sep 16, 2016

Making sense of cloud TCO

Not all costs are quantifiable or transparent, like the cost of a lack of innovation or access to front-line technologies.

4:40
Aug 30, 2016

Flexibility in the cloud

Cloud solutions provide multiple applications and different user profiles to access various levels of functionality.

4:20
Aug 11, 2016

Scaling the cloud

How quickly can your company's cloud solution scale?

4:30
Jul 22, 2016

Is your cloud solution bullet-proof?

Services will go down at some point, but proactive planning can make the world of difference.

Kevin Hall
National sales manager, Elingo

Kevin Hall is national sales manager at people and enterprise-focused ICT company Elingo. Elingo is a specialist technology services business focused on multimedia contact centres and IP telephony, combined with business process automation (BPA). Hall is responsible for C-level engagement and is equipped with expertise and product knowledge to help clients identify their call centre and BPA needs, and then match these with the most effective solution. From his base in Johannesburg, Gauteng, Hall deals with decision-makers directly. He covers the entire spectrum of the Elingo solution, with specific attention to its value proposition, which is to offer the flexibility of cloud, on-premises or a hybrid solution, delivering business IP telephony and unified communications. Hall has experience in several key areas of technology development and application, including: outbound sales, debt collections, strategic analysis, call centre optimisation, cloud structural enhancement to business process, effective call centre management, call centres, process management, WFM, gamification and customer experience. Prior to his role at Elingo, Hall held senior positions at 1Stream, Intuate Group and RealConnect.