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Highly capable AI agents can now have customer conversations at the level of human experts which is set to change the customer service landscape forever.
On 1 September, South Africa’s retirement savings landscape is set to undergo one of its biggest shake ups since the dawn of democracy 30 years ago.
Three hundred and sixty-two billion. That’s roughly how many emails are sent every day globally.
It took just two months for ChatGPT, the most popular generative AI tool on the market, to reach 100 million users.
In South Africa, besides English, you’ll probably get one or two at most.
There is no escaping the fact that South Africa has a severe and deep-seated debt problem.
For most people, Black Friday is a chance to buy that must-have item they’ve had their eye on for months.
Ryan Falkenberg, co-CEO, CLEVVA, explains why it may be the ideal model for your business.
Why have so few companies managed to give us a Google Assistant, Alexa or Siri experience in the customer service arena?
We still need to be hyper-critical of the impact of AI-powered decisions on people and society.
Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence.
Here's why artificial intelligence solutions won't transform your company's assisted service capability.