Ryan Falkenberg
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Mar 15, 2019

Building a digital expert to power client self-service

Why have so few companies managed to give us a Google Assistant, Alexa or Siri experience in the customer service arena?


The AI compliance battle

We still need to be hyper-critical of the impact of AI-powered decisions on people and society.


It's time to rethink knowledge management approach

Liberate knowledge management from the primary role of logic capture and replication, and hand it over to digital intelligence.

Jul 17, 2018

Making the case for expert logic

Here's why artificial intelligence solutions won't transform your company's assisted service capability.


On-the-job training with IA

Intelligence augmentation has the power to transform labour markets forever.

May 30, 2017

Tech vs people: South Africa's skills conundrum

So what then is the fate of the call centre agent? Well, while AI can give the right answer, it struggles to give the right experience says Ryan Falkenberg, co-CEO, CLEVVA.

Dec 7, 2016

Learn and earn

Technology can help break the stranglehold of the South African skills crisis.


AI is open for business

Artificial intelligence has the potential to change the future of work and the role of people.

Mar 31, 2005

Local call centre market to increase

SA could create 150 000 new call centre jobs in the next three years, says Ryan Falkenberg, MD of Hi-Performance Learning.

Ryan Falkenberg
co-founder and co-CEO of CLEVVA

Ryan Falkenberg is co-founder and co-CEO of CLEVVA, a company that specialises in artificial intelligence for people. Prior to founding CLEVVA, he co-founded Hi-Performance Learning, which created new ways for staff to learn more in less than half the time. In 2014, Falkenberg co-founded CUDA Technology, a company that developed enterprise learning and knowledge management technologies. He and his brother and long-time business partner Dayne sold both HPL and CUDA to form their Human Capital business. The two partnered again to start CLEVVA in 2011.