Articles
Majuda Express, based on AudioCodes' SmartWORKS call recording technology, is an affordable solution targeted at the SME market.
The solution removes sensitive data from a particular part of a call, and any related screenshots during that interaction.
The compliant enterprise call recording and quality management solution is available for hosted phone service providers.
The Majuda Remote Link solution lets companies securely consolidate recordings and metadata from “branch sites” to a central location.
Logging and monitoring telephonic transactions of call centres with customers is a key aspect for organisations to achieve legal compliance, says Majuda Software Southern Africa.
Companies must implement best business practices regarding risk mitigation, governance and compliance, says Majuda Software Southern Africa.
Companies must keep accurate records of their interactions with consumers, which will boost call-logging.