Feb 27, 2018

Is your business ready for micro-moments?

Micro-moments refers to the moments when people reflexively turn to a device to act on a need to learn something immediately, says Merchants.

Jan 13, 2012

Harnessing customer experience metrics for profit

Metrics help businesses measure the risk of losing customers, and identify areas for improvement, says Merchants.

Jan 14, 2010

Merchants renews Australian deal

The Dimension Data division will continue to run the Cape Town-based centre.

Apr 22, 2008

Oz contact centre opens in CT

Merchants scores a R60 million deal to establish the first Australian contact centre in Cape Town.