Merchants
3:20
Feb 27, 2018

Is your business ready for micro-moments?

Micro-moments refers to the moments when people reflexively turn to a device to act on a need to learn something immediately, says Merchants.

3:00
Jan 13, 2012

Harnessing customer experience metrics for profit

Metrics help businesses measure the risk of losing customers, and identify areas for improvement, says Merchants.

1:40
Jan 14, 2010

Merchants renews Australian deal

The Dimension Data division will continue to run the Cape Town-based centre.

2:30
Apr 22, 2008

Oz contact centre opens in CT

Merchants scores a R60 million deal to establish the first Australian contact centre in Cape Town.