Articles
Micro-moments refers to the moments when people reflexively turn to a device to act on a need to learn something immediately, says Merchants.
Metrics help businesses measure the risk of losing customers, and identify areas for improvement, says Merchants.
The Dimension Data division will continue to run the Cape Town-based centre.
Merchants scores a R60 million deal to establish the first Australian contact centre in Cape Town.
Articles About Merchants (12)
Africa’s e-commerce market could hit $60 billion by 2030, but growth hinges on fixing payment systems. Industry leaders explain why deep-rooted consumer distrust keeps cash on delivery (COD) king.
With presence in 43 African markets, the partnership will provide API-based access to nearly a billion mobile wallets, 500 million bank accounts, and 2 000 cross-border payment corridors.
The partnership will debut in Nigeria next quarter, introducing a fintech super-app platform designed to anchor a next-generation ecosystem for digital finance, lifestyle, and commerce services.