Articles
Micro-moments refers to the moments when people reflexively turn to a device to act on a need to learn something immediately, says Merchants.
Metrics help businesses measure the risk of losing customers, and identify areas for improvement, says Merchants.
The Dimension Data division will continue to run the Cape Town-based centre.
Merchants scores a R60 million deal to establish the first Australian contact centre in Cape Town.
Articles About Merchants (12)
El Baba will oversee strategy, business development, and local market execution across three countries.
The new service particularly targets small businesses, enabling them to have a cost-effective way to reach customers and suppliers across the border.
The partnership, according to both companies, facilitates an integrated payment ecosystem, enabling merchants to provide enhanced end-user experience.