Articles
Micro-moments refers to the moments when people reflexively turn to a device to act on a need to learn something immediately, says Merchants.
Metrics help businesses measure the risk of losing customers, and identify areas for improvement, says Merchants.
The Dimension Data division will continue to run the Cape Town-based centre.
Merchants scores a R60 million deal to establish the first Australian contact centre in Cape Town.
Articles About Merchants (12)
The cloud-native "MoMo Evolved Migration" project was completed across key African markets, including Eswatini, Ghana, Rwanda, and Uganda.
Canva Africa and Paystack have partnered to offer Nigerian small businesses free creative tools.
Standard Bank and UnionPay International have expanded online payment acceptance across nine African markets.