Pommie Lutchman
4:30
11 Oct

Imitation is the sincerest form of flattery

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.

4:40

Viewpoint: Imitation is the sincerest form of flattery

While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.

2:00

Viewpoint: Robotic process automation surpasses expectations

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

2:30

Has your bot stolen the limelight?

Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.

2:10

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

2:50
Aug 6, 2018

Viewpoint: Recognise contact centres' role in revenue generation

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.

2:30

Viewpoint: The growing trend of conversational commerce

Use technology to be human, states Pommie Lutchman, CEO of Ocular Technologies.

2:00
Jun 13, 2018

Viewpoint : #yourbotsaidwot

In a world where human speaks to machine and vice versa, we are forced to relearn our cultural familiarities, says Pommie Lutchman, CEO at Ocular.

3:50
May 28, 2018

Customer engagement tech and agent dynamics

The basic skills of practising considerate and courteous human contact should form the baseline of any customer interaction strategy, says Pommie Lutchman, CEO of Ocular Technologies.

2:30

Viewpoint: Sun rises over dark data

The digital business world is finally seeing an uptake in dark data mining and polishing, says CEO of Ocular Technologies Pommie Lutchman.

3:50
Jun 25, 2013

Engaging customers through social media

Social media can be used to captivate customers intuitively and organically, says Pommie Lutchman, CEO at Ocular Technologies.

0:10
Nov 29, 2012

Missing links in back-office BPM

While much has been achieved to optimise contact centre agent performance, not much has been done to meet the back-office staff challenge, says Pommie Lutchman, CEO of Ocular Technologies.