Viewpoint: It's time to put the 'C' in front of CX
Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.
Viewpoint: Imitation is the sincerest form of flattery
While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.
Viewpoint: Robotic process automation surpasses expectations
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Viewpoint: Recognise contact centres' role in revenue generation
Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.
Viewpoint: The growing trend of conversational commerce
Use technology to be human, states Pommie Lutchman, CEO of Ocular Technologies.