Pommie Lutchman
3:00

Viewpoint: Voice-first strategy is the future

The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.

3:00
Oct 25, 2018

Viewpoint: It's time to put the 'C' in front of CX

Pommie Lutchman, CEO of Ocular Technologies, discusses the value of a predictive service in the contact centre environment.

4:30
Oct 11, 2018

Imitation is the sincerest form of flattery

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.

4:40

Viewpoint: Imitation is the sincerest form of flattery

While customer service is the same now as it was many generations ago, the expectations of today's customers have changed significantly, saysOcular Technologies.

2:00
Sep 14, 2018

Viewpoint: Robotic process automation surpasses expectations

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.

2:30
Aug 29, 2018

Has your bot stolen the limelight?

Ocular CEO Pommie Lutchman explores the balance between chatbots and customers.

2:10
Aug 16, 2018

Contact centres no longer the ugly duckling

The contact centre has evolved to become the heart of every business, says Pommie Lutchman, CEO of Ocular Technologies.

2:50
Aug 6, 2018

Viewpoint: Recognise contact centres' role in revenue generation

Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.

2:30
Jul 20, 2018

Viewpoint: The growing trend of conversational commerce

Use technology to be human, states Pommie Lutchman, CEO of Ocular Technologies.

2:00
Jun 13, 2018

Viewpoint : #yourbotsaidwot

In a world where human speaks to machine and vice versa, we are forced to relearn our cultural familiarities, says Pommie Lutchman, CEO at Ocular.

3:50
May 28, 2018

Customer engagement tech and agent dynamics

The basic skills of practising considerate and courteous human contact should form the baseline of any customer interaction strategy, says Pommie Lutchman, CEO of Ocular Technologies.

2:30
May 24, 2018

Viewpoint: Sun rises over dark data

The digital business world is finally seeing an uptake in dark data mining and polishing, says CEO of Ocular Technologies Pommie Lutchman.