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Rebecca Haynes
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3:10
Jun 25, 2020

Creating collaborative IT and OT ownership

There are conflicting views surrounding convergence of information technology (IT) and operational technology (OT).

4:40

AI’s role in customer service

Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.

4:40

Track anything, anywhere

Theft of moveable assets inside and outside South African homes is costing many millions of rands every month.

3:40

The digital future of education

E-learning platforms help solve the challenges brought on by lockdown and offers educational institutions a way to broaden their reach and overcome infrastructure limitations.

3:30

Harnessing IOT in mining and manufacturing

IOT solutions are being touted as offering opportunities to slash input costs in mining and manufacturing and scale up beneficiation, says Priashan Pakiriy, head of Enterprise Fixed Solutions, MTN Business.

4:20
Apr 22, 2020

Taking customer service omnichannel

Omnichannel customer service has evolved into supporting customers with continuous and connected experiences across channels of their preference.

6:10

Replacing feel with fact

Intelligence is very different to simple information, and analysis is the element that bridges the gap, says SAS.

3:50

Working far from the madding crowd

Effective business continuity planning means being prepared for any disruption, minimising the impact of this on people and the IT resources they rely on, says Desiree Gaddie, sales manager for Open Architecture Systems.