Tracey Newman
3:20
Mar 23, 2006

Better metrics needed for help-desks

Organisations are judging the effectiveness of their help-desks on the wrong criteria, says Tracey Newman, MD of FrontRange Solutions (SA).

3:20
Feb 28, 2006

Better metrics needed for help-desks

Organisations are judging the effectiveness of their help-desks on the wrong criteria, says Tracey Newman, MD of FrontRange Solutions (SA).

6:10
Feb 2, 2006

Balance boosts CRM success

An exclusively cost-savings approach to CRM is an unbalanced view of what organisations should be doing to improve their interaction with customers.

4:20
Dec 15, 2005

Technology is going the full circle

One of the most significant shifts we`ve seen in the ICT industry this year has been a move by customer organisations away from a reliance on technology for solving all their problems to a renewed focus on human skills.

6:20
Nov 29, 2005

Creating a culture of innovation

Innovation has to be driven from the top down, says Tracey Newman, FrontRange Solutions (SA) MD.

5:50
Jan 28, 2005

Marketing, sales must be integrated

Companies need to integrate marketing and sales in order to effectively utilise leads, says Tracey Newman, MD of FrontRange.

3:40

Governance regulations benefit channel

Corporate governance regulations will allow resellers to grow revenues, says Tracey Newman, MD of FrontRange.

5:30
Jan 24, 2005

Compliance is best practice

Regulatory compliance is another form of best practice, says Tracey Newman, MD of FrontRange.

4:40
Nov 10, 2004

The evolution of help desks

Tracey Newman, MD of FrontRange, discusses the evolution of the help desk into a service desk.

Tracey Newman
MD of FrontRange Solutions SA.

Tracey Newman is MD of FrontRange Solutions SA.