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CRM boosts supply chain

Customer relationship management (CRM) remains an important differentiator in the supply chain, says Paul Whalley, MD of IFS SA.

Keep customisation to a minimum

Companies will benefit from investing in an enterprise system that provides the closest possible fit to the business environment, says Paul Whalley, MD of IFS SA.

Boosting revenue streams in the aftermarket

The importance of service lifecycle management is put into perspective when it is realised that service delivery revenues can be worth at least five times the cost of the original product.

Product lifecycle management

Managing the product till death do us part

Reducing costs, improving quality and reducing time to market are goals that every manufacturer strives to attain. Product lifecycle management is designed to help manufacturers achieve these goals by integrating engineering, manufacturing and service.

Industry Insight

Plant lifecycle wins without the gamble

A look at the growing interest in managing the different lifecycles that have a direct bearing on the bottom line health of manufacturing companies today.

The benefits of ERP

Paul Whalley, MD of IFS SA, discusses how "commoditised" enterprise resource planning (ERP) can enable competitive advantage.

SA manufacturers turn to solution suites

Local manufacturers are increasingly opting to implement solution suites, says Paul Whalley, MD of IFS SA.

E-procurement realises rapid ROI

E-procurement and collaborating across the value chain is examined in the third and final column in a series on a step-by-step approach to the extended enterprise.

CRM in the extended enterprise

In the second of a series on a step-by-step approach to the extended enterprise, it is noted that a successful customer relationship management (CRM) strategy is dependent on a collaborative community.

Examine solutions providers for ERP II

Paul Whalley, GM of Industrial & Financial Systems, believes local companies looking to upgrade their enterprise systems should examine the ability of their solutions provider to evolve from traditional enterprise resource planning (ERP) to ERP II.

An e-business solution in a box

There is a definite need for an off-the-shelf e-business solution that embraces the e-business engine and backbone, and helps companies differentiate themselves.

Future-proofing essential for companies

A company must future-proof itself by having computer systems which are able to address changing business needs, says Paul Whalley, GM of Industrial & Financial Systems.