Articles
Cloud is the ubiquitous, smart and customisable connector of customers to experiences says Wynand Smit, CEO of INOVO.
When it comes to customer and contact centre interactions, data is an invaluable asset that can translate insights and analytics into potential and possibility.
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
When it comes to the cloud, one size does not fit all, it doesn’t work with just one click, and speed is still very much of the essence.
To measure up to customer expectations, businesses should start with the data they already have and work towards building a solid base before investing in the latest technology.
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Retailers need to revise their approaches to ensure safer sales and customers in the time of COVID-19 says Wynand Smit, CEO of INOVO.
Disparate. Disrupted. Disorganised. The face of intelligence is changing.
The contact centre is one of the primary touchpoints for building client connections, and cloud is a powerful ally in the war for customers.
While the potential of innovative contact centre technologies can be tempting, companies must first be certain these will solve business problems.
Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.
Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.