Articles
Cloud is the ubiquitous, smart and customisable connector of customers to experiences says Wynand Smit, CEO of INOVO.
When it comes to customer and contact centre interactions, data is an invaluable asset that can translate insights and analytics into potential and possibility.
Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.
When it comes to the cloud, one size does not fit all, it doesn’t work with just one click, and speed is still very much of the essence.
To measure up to customer expectations, businesses should start with the data they already have and work towards building a solid base before investing in the latest technology.
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Retailers need to revise their approaches to ensure safer sales and customers in the time of COVID-19 says Wynand Smit, CEO of INOVO.
Disparate. Disrupted. Disorganised. The face of intelligence is changing.
Articles About Wynand Smit (12)
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent says Wynand Smit, CEO INOVO.
South Africa appears to be staying abreast of the global shift towards AI as a business driver says Wynand Smit, chief executive officer at INOVO.
As competition intensifies amidst a slowing economy, brand loyalty is becoming a thing of the past says Wynand Smit, chief executive officer, INOVO.
