James Gachie | Contributor

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James Gachie

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3:40

Business

Jul 20, 2023

Cracking the code: Unravelling the complexities of omnichannel communication excellence in the retail space

Another common challenge around omnichannel implementation is that of data management and integration.

New heights in cloud-based enterprise communication

According to Gartner, enterprise IT spending on public cloud computing will overtake spending on traditional IT in 2025 says James Gachie, Partnership Development Manager at Infobip.

James Gachie

Articles About James Gachie (2)

4:30

Business

Mar 14, 2022

Infobip’s omnichannel solutions enable Kenya’s Stima Sacco to offer a superior customer experience and lower costs

Platform enables the organisation to enhance customer engagement and thus improve customer experience.

3:30

BI and Data Analytics

Jan 27, 2021

Leveraging data and analytics to improve customer engagement in Kenya’s financial services industry

Customers are expecting interactions that are informed by insights into their preferences and behaviour.