Karl Reed | Contributor

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Karl Reed

Speaking engagements (1)

SpeakerJul 8, 2020

Webinar series 3 - How COVID-19 is driving the digital customer experience

Topic: Sponsor Keynote & Case Study

Articles

3:30

Cloud Computing

Nov 22, 2018

Cloud services dominate 2018

Companies now understand the importance of the cloud and how it can be customised to specific requirements, says Karl Reed, chief solutions officer at Elingo.

Beginnings and endings

Every process is made up of multiple parts.

The history of things

A true process must be deliberately designed and planned before being rushed into production.

Karl Reed

4:20

Aug 15, 2013

Voice: different but still here

Voice calls will remain a critical part of contact centre interactions for years, but the nature and handling of these calls is changing.

Getting social media ready

A social media campaign is not an instant guarantee of immediate business success.

Karl Reed

4:20

Jan 11, 2012

From outbound to blended

The evolution of the contact centre has seen a number of twists and turns.

Karl Reed

4:30

Dec 7, 2011

CPA challenges and opportunities

The Consumer Protection Act will present opportunities for businesses that value their customers, and create challenges for cynical operators.

Karl Reed

5:20

Nov 14, 2011

Getting to grips with client needs

Customers' changing behaviour patterns mean adjustments in brands pursuing service excellence.

Karl Reed

Articles About Karl Reed (12)

3:50

Cloud Computing

Mar 7, 2025

Cloud the cornerstone of AI-enabled contact centres of the future

AI, automation and cloud technologies are transforming customer interactions and experiences.

6:00

Cloud Computing

Jun 28, 2023

Cloud technology the key to delivering future-ready CX, EX

By bringing together human interaction and technology, and harnessing connected data, companies can create better experiences for customers and employees, says Karl Reed from Connect SA.

7:50

Cloud Computing

Jun 22, 2023

The future of the contact centre: Understanding customer intent in real-time

Forward-thinking companies are transforming contact centres to re-imagine how they interact with customers and deliver memorable outcomes, says Karl Reed, Connect SA.