Speaking engagements (1)
Webinar series 3 - How COVID-19 is driving the digital customer experience
Topic: Sponsor Keynote & Case Study
Articles
Companies now understand the importance of the cloud and how it can be customised to specific requirements, says Karl Reed, chief solutions officer at Elingo.
Every process is made up of multiple parts.
A true process must be deliberately designed and planned before being rushed into production.
Voice calls will remain a critical part of contact centre interactions for years, but the nature and handling of these calls is changing.
A social media campaign is not an instant guarantee of immediate business success.
The evolution of the contact centre has seen a number of twists and turns.
The Consumer Protection Act will present opportunities for businesses that value their customers, and create challenges for cynical operators.
Customers' changing behaviour patterns mean adjustments in brands pursuing service excellence.
Is the mobile workforce a practical reality in corporate SA?
Managing automation is key to ensuring a consolidated communication system delivers maximum benefit.
The brand conversation impacts a shift to consolidated communications architecture.
What are the strategic and operational drivers behind the consolidation of corporate communication systems?