Olatayo Ladipo-Ajai | Contributor

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Sept 29, 2025

How AI-powered chatbots can boost West Africa’s public service delivery

Governments need a roadmap; a strategic vision that defines how AI will be integrated, what outcomes are expected, and how risks will be managed, writes Olatayo Ladipo-Ajai, country manager at Infobip Nigeria.

The anatomy of a winning customer experience strategy

As the market evolves, being focused on consumer demands and preferences will be critical to long-term success in customer experience personalisation.

The innovative power of RCS messaging to transform business communications

There are several fundamental ways in which RCS is expected to transform the landscape of business communication.

Nigerian businesses can harness conversational messaging to better engage customers in the digital era

To successfully engage with customers in the digital space, businesses are increasingly making the shift towards hyper-personalisation, automation, and 24/7 availability says Olatayo Ladipo-Ajai, Regional Manager at Infobip Nigeria.

Customer is King as African organisations try to differentiate from their competitors

Africa is a rapidly growing market, so providing an enhanced CX is key to harnessing this potential says Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria.

Olatayo Ladipo-Ajai

Articles About Olatayo Ladipo-Ajai (6)

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Business

Jan 19, 2023

Q&A: The state of ICT in Nigeria

Olatayo Ladipo-Ajai, Country Manager at Infobip Nigeria explains why the rise of the tech-savvy customer calls for humanised digital customer engagement.

2:50

Business

Sept 28, 2022

Infobip Nigeria receives two accolades at the high-profile annual Tech Innovation Awards

Company has won two awards at the prestigious 6th annual Tech Innovation Awards, held at the Lagos Oriental Hotel last week.

1:50

Business

May 30, 2022

Infobip scoops Business Efficiency Solutions Provider of the Year award at 13th Annual Beacon of ICT Awards

The Beacon of ICT Awards celebrates the top performers in Nigeria's ICT sector, giving recognition to best practices and outstanding contributions.