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Conquering the customer experience

In today's fast-paced managed services industry, it is more important than ever that a company acts as a trusted advisor to its customers.

Louis Dell
Executive of service account management, Bytes Managed Solutions

Louis Dell is executive of service account management at Bytes Managed Solutions. He joined the company in 2014 and prior to his appointment as executive of service account management, he fulfilled the role of programme manager. Dell's focus, and that of his team, is on customer satisfaction and service management excellence, managing the interface between Bytes Managed Solutions and its clients. He brings 23 years of experience in operations management, key account management and new business development within the IT, retail, logistics and financial services sectors. Dell's role involves prioritising customer focus, service excellence and client relationships, identifying solutions to business problems, and creating opportunities that make customers and their end-customers successful.