Companies must implement new communication systems to cater to the tech-savvy demands of the millennial generation, says Henry McCracken, regional sales director for Aspect Software SA.
Contact centre analytics shifts customer satisfaction
Contact centres should utilise their analytics to extract key information and data, says Henry McCracken,?regional sales director for Aspect Software SA.
Aspect Software acquires technology assets of LinguaSys
The assets of LinguaSys, an interactive text response and natural language user interface provider, will bolster Aspect's consumer experience solutions.