Articles
The "on hold" customer experience plays a major role in consumer loyalty, says George Smalberger, MD of SS Telecoms.
A well-implemented telephone management system gives company decision-makers the ability to assess call traffic at every level, says George Smalberger, MD of SS Telecoms.
VOIP is appearing on the horizon as a real option for business, says George Smalberger, MD of SS Telecoms.
Few companies have clearly defined business intelligence (BI) standards, says George Smalberger, sales and marketing director of Ovations.
Companies must have a strategic business intelligence (BI) initiative in place to avoid being overtaken by their competitors, says George Smalberger, sales and marketing director of Ovations.
Business process management (BPM) is an integral part of enterprise content management, says George Smalberger, sales and marketing director at Ovations Technologies.
Business intelligence enables companies to maximise data sources by placing them in an accessible format to be delivered to any stakeholder, says George Smalberger, sales and marketing director at Ovations Technologies.
Companies need to build comprehensive IT inventories to assist them in their software audits, says George Smalberger, executive director at Vesta Technologies.
Articles About George Smalberger (4)
South African consumers are missing out on the potential cost savings VOIP presents, say industry experts.
While VOIP will keep on growing, voice communication will hold significant market share in SA for some time, says George Smalberger, MD at SS Telecoms.
SS Telecoms says Cell C's new LCR offering is a positive move.