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Bruce Jones

Bruce Jones

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When to implement a BICC

A BI competency centre requires executive support, good strategy and a collaborative environment to flourish, says Bruce Jones, director of Blue Platinum Consulting.

Optimise tariffs with advanced analytics

Mobile companies can use advanced analytics to ensure optimal pricing of their different service offerings, says Bruce Jones, GM of SAS Institute SA.

The cost of customers

Bruce Jones, GM for the commercial sector at SAS, examines what telecom operators can do to improve customer profitability.

Predictive analytics

ERP, SCM can use predictive analytics

There is a need for organisations to complement their transactional enterprise resource planning (ERP) and supply chain management (SCM) systems with predictive analytics, says Bruce Jones, sales manager at SAS Institute.

BI and Data Analytics

BI can assist automotive industry

Business intelligence (BI) software can manage the warranty process for the automotive industry, says Bruce Jones, sales manager of SAS Institute.

Analysis can benefit telcos

Profitability analysis can enable telcos to retain their competitive advantage, says Bruce Jones, sales manager at SAS Institute SA.

CRM should focus on current customers

Customer relationship management (CRM) in the manufacturing sector should be focused on the installed customer base, says Bruce Jones, sales manager for the commercial sector at SAS Institute SA.

BI and Data Analytics

Identifying hidden costs

Once a company understands how much it is spending on servicing a customer, it can improve that client's profitability by changing the customer's processes and behaviour, says Bruce Jones, sales manager, commercial sector at SAS Institute.

BI and Data Analytics

BI can help prevent cellphone fraud

Business intelligence (BI) can assist mobile phone operators in determining call patterns to reduce the increasing fraud rate, says Bruce Jones, sales manager of SAS Institute SA.

Telcos must focus on customer retention

Telecommunications companies must look closely at identifying, retaining and servicing their profitable customers, says Bruce Jones, sales manager at SAS Institute.

Bioinformatic research growing internationally

While bioinformatics has not been a focus in SA, global spending has recently topped the half-billion-dollar mark, says Bruce Jones, sales support manager at SAS Institute SA.

Coming soon: Real-time business intelligence

In the future, business intelligence processes will be far more automated with organisational behaviour responding immediately to new intelligence findings, says Bruce Jones, manager of sales support at SAS Institute.