Most IT solutions used today are still disjointed conglomerations of different products that are difficult to implement and use, says Sybille McCloghrie, group business development director of COSA.
Smart client technology takes Internet banking and online services to the next level, providing tools with which to improve customer relationships, says Sybille McCloghrie, group business development director at COSA.
Business process management (BPM) allows decision-makers to proactively manage and manipulate the inner working of their businesses to meet both controlled and inherent risks.
The third wave of employee self-service will not only benefit computer-literate and tech-savvy employees, but all personnel, says Sybille McCloghrie, group business development director at COSA.
BPM critical to effective Sarbanes-Oxley compliance
Compliance regulations can be a burden or an opportunity. Done right, compliance is a blessing for executives looking for clear insight into their companies.
To take customer service to a new level, a company must connect its processes through business performance management, says Sybille McCloghrie, group business development director at COSA.
Modern IT departments and CIOs are closer to business strategy and will become ever more entwined in achieving their organisations` strategic goals, says Sybille McCloghrie, group business development director of COSA.
A learning portal that unites various training systems is key to creating a learning organisation, says Sybille McCloghrie, director of Tilos Business Solutions.
Companies can move to real-time workflow by managing the embedded knowledge that exists in the organisation, says Sybille McCloghrie, director of Tilos.
Organisations should develop simple systems to capture embedded knowledge in a formalised manner, linked to the company`s business processes, says Sybille McCloghrie, director of Tilos Business Solutions.