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4:30

Jul 25, 2012

Rise to the occasion

Meet the demands of the new breed of consumer and communicate the modern way.

CTI solutions must be thoroughly assessed

The effectiveness of computer telephony integration (CTI) solutions is unquestionable for corporations looking to improve customer relations while keeping call centre costs down, says Ian Goss-Ross, GM of Interaxion, Ixchange`s CTI division.

Ian Goss-Ross

Articles About Ian Goss-Ross (6)

3:30

Enterprise Solutions

Mar 11, 2020

Elingo quietly liquidates, ships staff to rival Pivotal

After Elingo, a call centre solutions provider, entered voluntary liquidation, Pivotal Data will provide jobs to affected staff.

Cloud, AI and RPA – call centres in 2020

The line between call centres and functions like finance, sales and support is blurring as companies use cross-functional experience to enhance customer service, says Ian Goss-Ross, chief executive officer of Elingo.

2:00

Cloud Computing

Apr 15, 2019

Elingo delivers value as Gold Genesys Partner

Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration.