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Gerrit de Villiers

Articles

4:10
Industry Insight
Mar 5, 2020

How speech analytics can improve business performance

Technology provides an ideal platform to proactively track and influence future business outcomes.

Gerrit de Villiers

Articles About Gerrit de Villiers (1)

4:10
Opinion
Oct 23, 2019

Visibility, insight for an improved CX journey

Customer centricity is closely linked to agent/employee centricity says Gerrit de Villiers, Presales Manager INOVO.

Staff Writer