Johannesburg, 16 Apr 2012
Leading workforce effectiveness company, Tracer Mobile Workforce (Tracer MW), today launched an added electronic sign-off feature to its solution.
The feature, which uses One Time Password (OTP) authentication, driven from SMS servers, will operate on any cell/smartphone or tablet device that has Internet access at the time of the sign-off.
Today's announcement is the first in a series of new feature introductions for Tracer MW. The new electronic sign-off capability enables companies that require customer sign-off to immediately get confirmation of the activity that has taken place. This is especially relevant for deliveries, job completions, supply chain process management, or even appointment confirmations. No more paper trails, staff not arriving for appointments, or late notifications of delays in your business processes.
Tracer MW is an instant solution for organisations that want greater productivity from their people and in turn a more solid brand position. Launched in 2011 off the successful Tracer CQM platform, Tracer MW has gained traction in a market that is largely untapped in Africa.
As a SaaS and integration company, Tracer MW's solution is designed to improve bi-directional communication and activity management between a company and its distributed workforce. This includes a more proactive way to retrieve customer data, the ability to conduct research surveys out in the field, ensure workflow efficiencies in the operations cycle, respond to customer queries speedily, and, at its core, achieve radical improvements in staff productivity.
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