Engaging customers everywhere
The annual ITWeb CX Summit 2024 provided the ideal opportunity to explore cutting-edge solutions tailored to the unique challenges and opportunities within the South African market. Hosted at The Forum on 3 October, attendees benefited from expert-led sessions on leveraging AI for personalised customer interactions, implementing effective omnichannel strategies and balancing profit with purpose in CX excellence. #ITWebCX2024
Redefining seamless experiences
Attendees of this year's ITWeb CX Summit gathered on 3 October to gain insights into how technology and data can transform CX initiatives and drive business growth. Experts covered a broad range of topics in the customer experience space, including actionable techniques for enhancing customer loyalty, navigating the complexities of data privacy and empowering teams for success. #ITWebCX2024
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience